In a chilling audio, a mother says that her 29-year-old son has torn the clothes from his body and is running around their home naked, screaming incoherently, making hissing and barking sounds, and, at other moments, insisting he is going to lie down and die.
“I don’t know what’s wrong,” the mother tells the paramedic arriving at the home.
It is bound to happen, over a lengthy career, that a dispatcher will be working when a loved one or friend has to make THAT call.
It was my Monday on a Tuesday—short shift of the week, 2300–0700. I asked my boyfriend to drop me off so we could have breakfast in the morning.
My only concern when I scanned my badge at the door was if someone had made coffee. I went to the break room, poured the blackest coffee I had ever seen, and proceeded to transform it into something drinkable. Log in; adjust the console. OK, I’m on radio today. Sift through all the emails from the past few days.
Just about everyone has dealt with eye irritation to one degree or another. Whether it’s a little dust, a small piece of debris, or maybe even a quick jab with a finger or other object, eye problems are a common issue.
Often, these pesky annoyances cause only brief irritation or pain and are of little concern. Sometimes, however, an eye injury requires a call to 911 and necessitates immediate medical attention.
Tom Miramontes advocates get-up-and-go, particularly on issues involving quality improvement.
Case in point: The Las Vegas Fire & Rescue (LVFR) Senior Deputy Chief was keen on hiring a Quality Improvement Coordinator that could continue 911 along a path ahead of the curve in a populous metropolitan area attracting tourists from around the world.
“I like to say we’re a dispatch center on steroids,” said Miramontes, who has spent five of his 31 years with LVFR overseeing communications. “We have a large volume of calls, and with the good economy, it’s only going to keep growing.”
“A little time at the ‘ProQA gym’ will keep you in better shape for those times that 911 demands more of you. Your callers are counting on you." — Art Braunschweiger, software instructor, IAED-certified ED-Q instructor for Priority Dispatch, and Journal of Emergency Dispatch columnist
In the U.S., how many states mandate hands-only CPR training as part of the public school curriculum as of Sept. 2015?