Dispatcher trained in non-verbal communication days prior to call was able to save a life by having the caller tap the phone as answers to key questions. Charleston County Consolidated 9-1-1 Center (S.C.) calltaker Jon Lewis was acquainted with ways to use the “tapping” method on an open line 9-1-1 call, but it wasn’t until such a call came in that he was put to the test.
Much to Lewis’ surprise, at 8:06 a.m. on Monday, Feb. 10, he received a 9-1-1 call from a wireless phone, and the caller was unable to speak. Lewis relied on his training and quickly began helping the caller by asking a series of questions relying solely on the caller to respond by tapping on the phone.
Various materials can explode in dust form, including titanium, zirconium powder and wood dust, resulting in death and injuring. Read about the preparations for response and the key question interrogation.