In the world of emergency dispatch, it is common for an incident to span more than one discipline type. When these situations arise, it is important to take into account what the most pressing, or primary, concern at the scene is to help determine which of the three protocols should be chosen to handle the call. Some of these incidents are fairly obvious, while others can be more difficult, which is why a good policy is necessary to aid calltakers in making the appropriate selection for their agency.
DeKalb County (Ga.) residents can rest easier knowing that when a storm threatens to close down the metropolitan area, the county’s police department communication center is prepared for the response.
And contrary to the ugly weather-related mess bringing everything to its knees in January and February, center personnel were at the CAD working hard to aid residents overwhelmed by the snow and ice stranding motorists, shutting down power, and—for at least one caller—nearly prompting the delivery of a baby while stuck in a ditch.
Two construction workers were thrown from a boom lift when it was struck by a freight train on Dec. 16, 2013, in West Des Moines, Iowa.
At the time of the collision, the two workers were in the passenger bucket of the lift’s articulating arm, which was raised next to the train tracks so the workers could access the underside of an on-ramp. An Iowa Interstate Railroad Train coming from the west struck the arm, throwing one of the workers 200 feet. The other was wedged on top of a pillar, hanging in place by one arm, 40 feet above the ground.
April 20, 2014, is a date that will go down in Hamad Medical Corporation Ambulance Service (Doha, Qatar) communication history.
Although the day started out along the same routine—if there is such a thing for an ambulance service—by mid-day Sonia Bounouh was ready to put on her jogging shoes after completing one of her longest races of her life.
“We were ACE,” she said. “We received word that weekend, and I knew we’d be running to NAVIGATOR.”
Bounouh, the communication center’s QI manager, and Ezeldin al-Yafei, operations manager, were among the representatives from 10 agencies worldwide accepting certificates of new medical and fire accreditations during the Opening Session at NAVIGATOR 2014. Forty-six comm. centers qualified for medical and fire re-accreditation.